Job Details:
Interim Managing Director

Job Description

About Us

Street Support Network is a small, impactful charity that helps over 30 locations in the UK in their responses to homelessness.

Lead organisations in these locations pay us to host and maintain a localised online directory of services and advice. This is where most of our income comes from.

We also work offline, connecting people in local areas to co-produce better solutions, facilitate conversations and co-ordinate action.

Learn a bit more about Street Support Network here.

About the Role

This interim role will play a pivotal part in the future of the charity by leading the team and our network of local partnerships to support those experiencing, or at risk of experiencing homelessness.

This high-impact role requires an independent and strategic leader who can balance managing existing partnerships with identifying and cultivating new opportunities and exploring options for a sustainable future for the charity.

We anticipate this role is needed initially for a six- month period to complete an options appraisal for the future. A longer-term appointment is possible, depending on the outcome of the appraisal.

The ideal candidate will demonstrate strong initiative, leadership, and the ability to contribute to both short-term and long-term strategic goals.

As a very small team we are very values driven and not too formal. Everyone really cares about what we do and homelessness more generally.

About the Responsibilities

Manage existing SSN locations:

• Manage relationships with existing locations and strengthen engagement with them, ensuring they receive tailored support and we receive maximum income.
• Use our CRM system to track partnership engagement, including relationship status, history and payments. This will likely include engaging with partners regarding outstanding payments.
• Host and facilitate quarterly online network events to encourage collaboration amongst SSN locations. Support our locations with managing their data integrity. This will include recruiting and managing volunteers. Measure and report on impact using Theory of Change and other metrics, both internally and for our partners. Be responsive to enquiries from potential new partnerships.

Support the Street Support Network Team:

• Provide appropriate support and direction to the two team members.
• Host and lead regular team meetings to ensure communication, engagement and collaboration.
• Meet regularly with Chair of Trustees and Finance Advisor. Prepare Reports for Trustees and attend Trustee meetings to present advice and support actions agreed.

Income Maximisation and Fundraising:

• Work closely with our Finance Advisor to maximise fee income from existing SSN locations.
• Collaborate with our external fundraiser to identify additional funding opportunities and submit compelling grant applications to supplement fee income covering the charities’ core costs.
• Provide guidance to local partners on their fundraising initiatives and grant applications to meet their SSN fees.

Explore and present an options appraisal for the future of Street Support Network:

• Work with Trustees, team and external partners to explore options for the future of SSN to include options for expansion and development of new products and services or for consolidation.
• Collect evidence and undertake stakeholder consultation and provide written reports to Trustees to help with decision making.
• Develop action plans for taking strategy forward.

About You

Essential Requirements:

• Significant knowledge and experience of the homelessness and charitable sectors
• Strong leadership skills and ability to manage, lead and motivate a small dedicated team
• Experience of managing budgets, contributing to strategy development and charity governance
• Experience of working with a variety of stakeholders including local authorities and VCSE organisations.
• Confident working independently Clear and effective communication skills both written and verbal including report writing
• Able to regularly travel to Manchester for team meetings

Desirable Requirements:

• Experience in volunteer recruitment and the delivery of meaningful volunteer programmes
• Experience in fundraising and writing grant applications
• Experience of leading a small charity or social enterprise
• Lived experience of social disadvantage (e.g. homelessness, mental health issues, substance misuse, offending and domestic violence and abuse)

See Terms and Conditions of the role here.