Job Details:
Client Service Coordinator

Job Description

The Growth Company’s (GC) Centre for Assessment (CFA) team is looking for a Client Service Coordinator to join our dedicated service including working on The Law Society quality standard Lexcel for Legal practices. In this role, you will support, arrange, and project manage the delivery of multiple assessments for CFA clients, ensuring that all services meet the required standards, business budgets, and service level agreements

Centre for Assessment (CfA) is a leading UKAS-accredited certification body specialising in providing assessment, certification and training services to thousands of clients both nationally and internationally. With over 20 years’ experience in the assessment and certification industry, CfA work in partnership with a highly skilled team of auditors and assessors to provide a client-focused, value-adding service. 

Key Responsibilities:

• Work with clients and auditors / assessors to ensure that all client services are established/planned and delivered.
• Co-ordinate project’s so that they take place on time, following the requirements of specific certifications / standards to exceed client expectations.
• Provide effective management of client projects in line with contractual, process and accreditation requirements; contributing to the achievement of revenue, sales and client retention targets.
• Follow agreed financial processes to ensure that accurate sales invoices are sent to clients and supplier invoices are sent to Finance with the aim of both being paid in accordance with CfA's terms.
• Provide a high level of customer care to all clients maintaining a professional service.
• Liaise with Auditors / Assessors providing support and guidance when required ensuring all processes and requirements have been followed.

About You:

• Ability to use processes and procedures as a basis for making administrative/procedural decisions and judgements.
• Understanding of current issues facing businesses, organisations and sectors.
• A self-starter with the ability to manage several concurrent tasks and work to agreed timescales.
• Maintains self-control, displaying positive and enthusiastic behaviour.
• Experience of the legal sector would be an advantage.  

Skills and experience required:

• Previous experience of working in a customer service orientated role.
• Experience of building relationships with customers.
• Ability to communicate to all levels of persons both internally and externally in a business environment in a professional manner.
• Time management and organisational skills with the ability to prioritise work effectively.
• Ability to act on own initiative to ensure logical and expedient response to resolve issues.
• Strong interpersonal skills with the ability to work effectively as part of a team.

Safeguarding the welfare of all individuals, including vulnerable adults and young people is a core priority at GC, and we expect all staff to uphold this responsibility. All Education and Skills appointments are subject to Safer Recruitment Procedures, including a DBS check and a professional social media check, carried out by Due Diligence Limited (DDC Ltd) at no cost to the successful candidate.

Please note: It is an illegal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact [email protected] or call us on 0161 237 4447.

Examples include:

• Meeting the hiring manager or touring the venue in advance
• Extra time for tasks
• Interview questions shared beforehand
• Accessibility software or equipment for assessments

We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.

GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.