Job Details:
Domestic Abuse Helpline Advisor
Domestic Abuse Helpline Advisor
Organisation: Independent Choices Greater Manchester
Locations: Manchester
Salary: £12.60
Working Hours: Part-Time (Monday to Thursday 9.45 to 4.15)
Type: Permanent
Job Description
About Us
Independent Choices Greater Manchester (ICGM) has over 40 years of experience providing support, advice, and advocacy to survivors of domestic abuse and violence (DVA) in Greater Manchester. Our organisation works to:
- Support survivors of domestic abuse across the UK
- Educate the public and professionals on DVA issues
We operate several key services, including:
- The Greater Manchester Domestic Abuse Helpline, & the Community Helpline Language Service featuring services in Urdu & Punjabi
- Professional and public training on DVA
- Community Engagement initiatives across Greater Manchester
- A Volunteer Program to support our services
We also manage the “End the Fear” website, which offers resources, news, and job vacancies related to DVA and Violence Against Women and Girls (VAWG) in Greater Manchester.
The Role
We are looking for a compassionate and proactive Domestic Abuse Helpline Advisor to join our team. In this role, you will provide crucial support and guidance to individuals affected by domestic abuse through our helpline. You will assess the needs of callers and offer appropriate advice and referrals while maintaining a calm, confidential, and non-judgmental approach.
Key Responsibilities
- Respond to helpline calls and assess the needs of individuals affected by DVA
- Offer guidance, emotional support, and information on available resources
- Maintain confidentiality and build trust with callers
- Ensure accurate record-keeping and follow-up support where necessary
Essential Skills and Experience
- Awareness of domestic violence and abuse issues
- Strong communication and interpersonal skills
- Ability to remain calm, resilient, and non-judgmental under pressure
- Good organisational skills and basic ICT knowledge
- Ability to work both independently and as part of a team
- Commitment to supporting individuals affected by domestic abuse
Hours Per Week: 24
Role Type/Cause: Advice and Information, Advocacy
Benefits
- 25 days annual leave, increasing to 30 days after 5 years, plus bank holidays
- 7% employer contribution pension scheme (if applicable)
- Comprehensive Employee Assistance Programme
Flexible Working: Part time
This position can not be job shared
This position is not suitable as a secondment opportunity
Contact Name: Hayley or Farheen
Contact Details: [email protected]
Application Instructions:
To apply, please follow the steps below:
Step 1: Visit Our Website
Go to our official website
Step 2: application
Ensure you have read the person spec and job description at the bottom of the page: Download and complete the application form detailing your suitability for the role, including contact information for two professional references.
Step 3: Submit Your Application
Review your application to ensure all information is correct and all documents are attached. Submit your application by sending the application to [email protected].
Step 4: Confirmation
After submitting your application, you should receive a confirmation email acknowledging receipt of your application. If you do not receive this email, please check your spam/junk folder or contact us at [email protected]
Need Help?
If you encounter any issues during the application process or have any questions, please do not hesitate to reach out to us at [email protected] or 0800 2540909.
Posted on 27 May 2025
Closes on 17 June 2025
Interviews week commencing 16 June 2025
Interviews on 18 June 2025