Job Details:
Co-Working Host & Venue Operations Support

Job Description

About Us

Withington Public Hall Institute CIC (WPHI) is a vibrant, community-led social enterprise located in a historic space in the heart of Withington, South Manchester. As both a community venue and a neighbourhood pub, we’re all about people, pints, pizza — and now, productivity.

In partnership with Withington Works, we’re opening during the daytime for co-working, 9am–5pm, while continuing to host a diverse range of cultural and social events in the evenings — including live gigs, comedy, talks, club nights, and more. We also hire out our spaces for meetings, community groups, private parties, training, choir practice and networking events.

Withington Works is a thriving co-working space situated above Withington Baths community run leisure centre and swimming pool. Operating since 2019, Withington Works has now grown to host over 30 regular members and 400 day pass visits per year. The space also holds socials and runs a professional support network for Withington and the local area. Our mission is to bring people together and support local enterprise through accessible, welcoming spaces.

About the Role

We are looking for a warm, organised and proactive Co-Working Host & Venue Operations Support to support the daily running of our co-working space and venue operations. You'll be the friendly face that welcomes co-working guests, supports bookings and venue logistics and promotions, and helps ensure that both our daytime and evening offerings run smoothly.

This is a varied and rewarding role for someone who enjoys working independently, thrives in a community-focused environment, and has a passion for making spaces feel inclusive, welcoming and productive.

Whilst the focus of the role will be around the co-working offer, we would ideally like the successful candidate to be involved in all aspects of the business, including operational delivery outside of office hours.

The role is circa 30 hours per week. This could be split across 4 or 5 days Monday to Friday during office hours, and further hours could be available outside of office hours. We’re happy to discuss flexible working patterns. The role is currently fixed-term until the end of March 2026. However it is our ambition that the role will lead to long term employment at WPHI and therefore we hope to be able to offer an extension beyond this.

Key Responsibilities

Co-Working Host

• Act as the main daytime on-site host for the co-working space (9am–5pm)
• Work with the Withington Works Coordinator to ensure the smooth operation of the space
• Greet members, visitors, and new users — ensure they feel welcome and supported
• Manage day pass and membership payments
• Monitor attendance, maintain member records and track memberships
• Ensure refreshment areas are well-stocked and clean
• Open the venue each morning and set up the space for co-working
• Transition the space back to hospitality use at the end of co-working hours
• Ensure co-working space etiquette is followed so the space remains a productive and professional environment

Venue Operations Support

• Support day-to-day running of WPHI — including bookings, enquiries, deliveries, and calendar management
• Help maintain a clean, tidy and well-organised environment
• Assist with social media, communications and marketing tasks
• Support setup and delivery of events, training, and community group bookings
• Option to take on additional paid evening or weekend operational shifts

General Administration & Coordination

• Liaise with the Withington Works Coordinator and wider WPHI team
• Assist in the smooth running of the Withington Self-Employment & Small Business Network
• This role may require occasional evening work to support co-working and networking events and workshops
• Help ensure facilities, tech, and workspace needs are met

Person Specification

Essential

• Friendly, approachable, and great at making people feel welcome
• Excellent customer service skills
• Ability to work independently and take initiative
• Interest in or commitment to working for a community-based organisation
• Confident team player with good communication skills
• Highly organised and reliable

Desirable

• Hospitality experience (bar, café, restaurant, etc.)
• Experience in venue operations or duty management
• Familiarity with co-working spaces or community hubs
• Social media or digital marketing skills
• Experience managing bookings or working with calendar systems
• Office or facilities management experience
• Experience of, or interest in, social enterprise, self-employment, professional networks or business support programmes

What We Offer

• A varied and meaningful role within a growing social enterprise
• A wide range of opportunities for development across events, hospitality, enterprise, marketing and community work
• A supportive team with shared values around inclusion, creativity, and social good
• Flexible working arrangements (where possible)
• Free access to some of our events and Withington Works co-working spaces outside of work hours