Job Details:
Digital Service Delivery Manager

Job Description

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice.  We’re a modern, innovative and progressive advice service that employs around 200 people and is one of the largest and most diversely funded Local Citizens Advice within the network.  Last year our turnover was in excess of £8m!  We have an exciting opportunity for you to join our Digital Team.  

We are searching for a motivated, ambitious and experienced Digital Service Delivery Manager to drive our digital vision and strategy and lead on transformation projects at CAM.  We are looking for someone who is able to continue to evolve our current effective digital solutions to enable us to leverage new technological innovations in areas such as better data management and integration of AI tools.

Applicants need to have an appropriate level of training and experience in providing digital support services and: 

• Be able to bridge the gap between technical teams and senior leadership
• Have proven experience of effectively managing a team to deliver business critical digital products and projects to deadline and in budget 
• Develop and lead our relationships with external partners and suppliers

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice.  The above role attracts a rewarding remuneration package with excellent terms including:   

• Flexible 37.5 hour working week 
• Modern and comfortable City Centre location with free tea and coffee! 
• Hybrid working (following successful probation period) 
• Pension, Cycle to Work and Life Assurance Schemes 
• Health Plan with 24/7 Employee Assistance Programme 
• Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long service