Job Details:
Children, Young People and Families Admin Assistant

Job Description

This is an exciting opportunity for an admin assistant to join our organisation to support the effective delivery of our children, young people’s and families’ services. You will be covering the organisations reception at our busy and vibrant Oldham office which will include answering incoming calls, handling enquiries, responding to risk related calls with management support and always ensuring you offer a warm welcome to young people and families entering the hub. You will ensure the space is inviting, safe and calming, and will work in a trauma informed approach, treating everyone with respect, understanding and confidentiality 

You will be a vital member of the team, completing a range of administrative tasks including -managing email inboxes for a range of services, accepting and processing referrals, booking appointments, inputting data onto our client management system, auditing, resource preparation and providing general administrative support to the teams.

What you will bring to TOG Mind:

We’re seeking a compassionate and proactive individual to be the welcoming face of our services—someone who can confidently act as the first point of contact for clients and visitors. You’ll need to respond with empathy and in a trauma-informed manner to individuals who may be in crisis, helping them feel safe, heard, and supported.

You’ll also need to embody and promote our core values in all aspects of your work – Relationships, Aspiration, Learning, Potential 

Company Pension, Enhanced Maternity and Paternity, Company Sick Pay.