Job Details:
Project Support Officer (Social Action)

Job Description

The Lalley Centre is a welcoming space, community pantry and allotment in North Manchester. We are looking to recruit a Project Support Officer (Social Action) to ensure the smooth-running of all Caritas’ Social Action projects. 

As the Project Support Officer (Social Action) you will build positive relationships with people using the services and use opportunities to signpost to services which can support. You will also deliver excellent customer service to donors, supporters, people using the services, volunteers and those with general enquiries about all projects via email, telephone, and in person.

Additionally, you will provide day-to-day administrative support to the Social Action Team and Head of Social Action as well as completing finance procedures and completing health and safety checking.

You will have excellent IT and admin skills including Microsoft 365. The ability to work independently, proactively and use own initiative and refer matters to a higher level for decision making is essential.

The role will require availability to work on Wednesdays and Fridays at the Caritas Lalley Centre between 9:30am to 14:30pm and at least one evening per week at Caritas Cornerstone until 18:30pm.

If this sounds like the next step you are looking for and you would like to work in a service passionate about supporting people to find new homes and rebuild their lives, then we would love to hear from you! 

Salary Policy - The pay structure is designed to attract and retain the most talented and dedicated people. The structure is reviewed on an annual basis to ensure that salaries remain affordable and competitive

Annual leave - We have an annual leave entitlement of 26 days per year in addition to bank and public holidays. Our annual leave year operates from 1 April to 31 March

Pension Scheme - We provide all employees who earn more than the threshold membership of a pension scheme with Aviva. Currently our contribution is 5% of qualifying earnings.

Life Insurance - Twice annual salary payment for a death in service.

Occupational Sick Pay Scheme - Caritas offers a generous Occupational Sick Pay Scheme which increases with length of service.

Employee Assistance Programme - We offer employee’s access to an Employee Assistance Programme from Health Assured which offers the following support: • 24/7/365 confidential life management line • Counselling • Medical line – 24-hour access to trained nurses • Eldercare, childcare support and access to legal and financial information • Manager Consultancy and Support Service • Critical incident telephone support including stress intervention • Online help and advice for various issues • Health and preventative wellness programmes.

Maternity and Paternity Pay Scheme - Caritas offers Maternity and Paternity Pay schemes. 

Support, Learning and Development -  We are committed to developing skills and expertise and offer training and support to all employees. Employees are encouraged to develop and are required to attend mandatory training, other appropriate training, participate in supervision, annual appraisals and development reviews.

Policies and Procedures -  We have comprehensive policies and procedures which support family friendly policies including flexible working and work life balance.

Eye Care Scheme - Employees who are computer users have the right to request an eye test, the cost of which will be refunded and if glasses are required for VDU work a financial contribution will be made.

Annual Staff Conference - Staff are invited to attend the Annual Staff Conference.

Accredited Membership - Caritas is a Disability Confident Employer and a Living Wage Employer.