Job Details:
Asylum Seeker and Refugee Support Worker

Job Description

Taban is looking for an Asylum Seeker and Refugee Support Worker based in Manchester Full or Part-time options are available.

Introduction

This is an opportunity to join Taban's team during a period of growth.

Started 5 years ago, Taban is a young charity providing personal and practical support to Farsi-speaking refugees and asylum seekers in and around Manchester. We guide clients new to the UK in accessing health, education, housing and other support services.  As we get to know clients and they grow in confidence and trust, we work collaboratively with them to help them achieve their goals and build successful lives in the UK.   

Taban has a growing base of financial support including grants from the Benefact Trust and National Lottery. This support for our expansion enables us to recruit for this fully funded post.   This appointment is an important step in our development and will help Taban to reach many more people who need the support we provide.

Job Summary
To work as part of the team to deliver practical support and assistance to our clients

The Role
You will be responsible for providing professional person-centred support to our clients through direct engagement, working not only to resolve their issues but also to build their confidence and capacity over time.

Main Duties

• To deliver client engagement in a mixture of face-to-face meetings, phone calls and messaging – guiding clients to solve problems. 
•  To communicate and share easily understandable information and prepare information resources.
• To keep accurate client engagement logs using our online Client Record Management System.
• To refer, signpost and connect clients to appropriate service providers and facilitate clients' appointments
• To manage the workload effectively. 
• To introduce suitable candidates for our mentoring service.
• The post requires weekly travel to two drop-in sessions in Manchester.

This is a hybrid role, with the flexibility to work from home and from our offices in Fallowfield.  
Person Specification

We are looking for someone with the following skills and attributes:

1. A strong desire to help our clients, with an insight into the needs, experiences and hopes of refugees and people seeking asylum.
2. Basic working knowledge of UK mainstream services e.g. Education, Health, Housing, Welfare Benefits and community support systems.
3. Good spoken and written English, sufficient to advocate and negotiate on behalf of clients. Fluent spoken Farsi is also essential. 
4. Mature communication & interpersonal skills with the ability to empathise with and manage clients in stressful situations. 
5. Constructive approach to working within a small team
6. An understanding of cultural diversity within Farsi-speaking migrants,
7. Ability to be administratively self-sufficient and IT literate, including working knowledge of Microsoft Office 365 products: Word, and Excel.
8. OISC registered person or willing to train for the certificate is preferred but not essential.

Terms
Location: Our office is based in Fallowfield, South Manchester, Free parking is available. A laptop and a funded mobile phone will be provided. 
Hours: We have budgeted for a full-time role of 35 hours per week. Flexibility in when these hours are worked can be negotiated. We are also open to applications from candidates looking to work less than full-time. 
Pay: £22,500-£27,000 Full-time equivalent starting salary, with the potential to increase with experience and in line with growth in the organisation. 
Benefits: Employer pension contribution. There is also a training budget, with flexibility as to how this is used.

If you are interested in this role, please email your CV and a letter setting out the reasons for your interest and why you believe you meet the person's specifications to [email protected]

Candidates will be invited for interview on a rolling basis. 

Employer pension contribution. There is also a training budget, with flexibility as to how this is used.