Job Details:
Admin Worker (Refuge)

Job Description

About the Role

Independent Choices Greater Manchester is looking for a highly organised and motivated Admin Worker (Refuge) to join our team.

This vital role ensures that survivors of domestic abuse are able to access safe accommodation quickly. You will manage and process refuge space requests from professionals, match referrals with vacancies, and liaise with refuge providers to confirm placements.

Your work will help survivors move to safety — making a real difference every day.

Key Responsibilities

• Monitor and process refuge space requests via email
• Match requests with available refuge vacancies
• Liaise with partner organisations to confirm availability and suitability
• Maintain accurate and confidential records of all referral activity
• Communicate decisions to referring professionals in a timely manner
• Escalate urgent or complex cases to helpline staff where needed
• Work in line with safeguarding and data protection policies

About You

We are looking for someone who is:

• Highly organised with strong attention to detail
• Able to manage a high volume of emails efficiently
• Confident in written communication, professional and clear
• Skilled in using email systems, spreadsheets, and databases
• Able to work independently, managing their own workload in short working hours
• Committed to confidentiality, safeguarding, and equality principles

Desirable:

• Experience in domestic abuse services, housing, or similar support settings
• Understanding of the needs of survivors from diverse backgrounds

At Independent Choices Greater Manchester, you’ll be part of a supportive and dedicated team working to ensure survivors can access the safety they need. We offer:

• A competitive hourly rate (£12.60 per hour, Real Living Wage)
• Flexible morning working hours (Monday–Friday)
• A role with real social impact — helping survivors access safe refuge accommodation
• Ongoing support from an experienced team
• Comprehensive Employee Assistance Programme