Job Details:
Inbound Contact Centre Adviser

Job Description

Are you looking for a new career challenge?  If you are friendly, reliable and eager to learn we’ll give you all the training and support you need for a great career!

We have fantastic entry level opportunities to join our friendly and professional contact centre team.  We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices and we offer a Monday to Friday working week with no unsociable shifts!

Do you enjoy helping people?  Are you a compassionate and people focused person?  This could be the role for you!  Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice.  Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly?  

Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including benefits, debt, employment, energy and housing.  Advisers across our Contact Centre services conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed.  Sound like something you could do?

Working on our Tier One Advice Service you’ll be advising our clients on their rights and the action they can take, you’ll receive full training before you start the role.  We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.

Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have: 
●    Experience delivering excellent customer service in a contact centre or customer service environment
●    A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
●    A commitment to equality for all

We can offer you a supportive culture within a charity setting committed to social justice.  Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:

• Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
• Modern and comfortable City Centre location with free tea and coffee!
• Pension, Life Assurance and Cycle to Work Scheme
• Employee Assistance Programme and Health Plan
• Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service