Job Details:
Services Director

Job Description

TLC: Talk, Listen, Change is a non-profit organisation with a 40-year history, driven by the belief that safe, healthy and happy relationships are the bedrock of emotional well-being. We are counsellors, therapists, mediators, support workers and volunteers. Together, we deliver essential domestic abuse, therapeutic well-being and mediation services to communities nationwide. Now, we aim to extend our services to even more people and plan to launch new initiatives to reach underserved communities. Are you a passionate and resilient Services Director? Can you help us shape and implement these future plans?

Job Purpose

You’ll lead and develop the delivery of all our Therapeutic Wellbeing, Domestic Abuse and Mediation services, ensuring the high performance of services and a commitment to listening to the voice of those we serve.

Your role will be crucial in fostering a culture of continuous improvement where every team member is empowered to contribute to our growth.

You’ll be the face of TLC at meetings relating to existing service delivery, playing a crucial role as a passionate advocate for relationship support.

With a strategic and commercial eye on the future of all our services, you’ll play a key role in developing a growth mindset throughout the team, influencing our strategic direction.

Our ideal candidate

• Passionate about the need for high quality, impactful services
• Committed to our values of safe, authentic and person-centred support
• An inspiring leader with charity experience
• A generous collaborator
• An excellent communicator
• Keen to develop professionally and personally

TLC: Talk Listen Change is committed to creating a diverse leadership team and positively encourages applications from people who are from a global majority ethnicity and from all genders.

What’s in it for you

• The opportunity to bring positive change to the lives of adults, children and families.
• An exciting, pivotal and influential role.
• The opportunity to be a key member of TLC Executive Leadership Team and internal lead for Board Services Committee.
• The opportunity to lead all our charitable services including domestic abuse, therapeutic wellbeing and mediation plus others in the future.
• The chance to play a pivotal role in developing our UK-wide service reach.
• Flexible working arrangements, working in whichever way helps you to perform at your best.
• 25 days annual leave plus bank holidays and 3 additional days between Christmas and New Year.
• Day off for Birthday, after completion of probation, Wellbeing Day and Volunteering Day.

We believe in fostering a work environment that supports flexibility and productivity. We understand that everyone has unique needs and responsibilities, and we are committed to accommodating flexible working arrangements to help our team members perform at their best. Whether you need to adjust your hours, work remotely, or explore other flexible options, we are open to discussing and accommodating your requests. Join us and experience a workplace that values your individual work style and well-being.

Please note this post is subject to a DBS check.

· Additional December leave (Subject to yearly board approval)

· Birthday leave

· Health & Wellbeing Day

· EDI focused Volunteering Day

Access to Employee Assistance Programme

Access to Cycle to Work scheme

Paid 30-minute lunch-break & flexible working approach

Access to social activities hosted by Bruntwood.