Job Details:
Quality Officer

Job Description

The Growth Company (GC) has a great opportunity for a Quality Officer to assist in all aspects of quality assurance (QA) including observations, feedback, safeguarding, self-assessment, workforce development and training, policies, and procedures.

As well as supporting the delivery of the QA calendar, quality improvement planning and alignment with industry practice and accreditations, internally and across the supply chain.

At GC Employment we help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.

Key Responsibilities: 

• Contribute and support the delivery of QA activities ensuring that customers and learners achieve sustainable outcomes.
• Develop and maintain effective relationships with key partners, suppliers and stakeholders.
• Day-to-day contact with subcontractors/suppliers/staff.
• Supporting the monitoring, evaluating and moderating quality of provision.
• Contribute to the development of products, tools and resources to enhance service delivery.
• Undertake checks of action plans and other work products that evidence the quality of the customer journey and experience.
• Support internal audits of systems and controls for the service such as Matrix and Fidelity.
• Contribute to quality audits, and monthly and quarterly reports regarding quality to the supply chain and internal management team.
• Carry out administrative tasks when necessary.

About You:

• Excellent attention to detail.
• Strong sense of personal responsibility.
• Effective team player.
• Highly motivated with a resilient attitude.

Skills and Experience Required:

• Must have Assessor or teaching qualifications or equivalent experience.
• Good knowledge of contractual quality requirements (MOJ, Combined  Authorities, DWP etc.) and quality standards i.e. Ofsted, Matrix, ISO9001.
• Excellent organisational and communication skills.
• Experience in developing and delivering training sessions.
• Highly proficient in the use of Microsoft Office systems.

We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.

If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.

We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.

As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.

We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

If you require support with the recruitment process, please contact or Internal Recruitment Team at [email protected] or call us on 0161 237 4447.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.

Our annual leave entitlement starts at 25 days, plus bank holidays which increases with length of service with the opportunity to purchase up to 10 additional days leave each year.

Access to counselling via our Employee Assistance Programme.

We have 8 EDI steering group to make sure we value our differences and enable an environment of fairness, dignity and respect.

We offer up to two days’ paid leave to volunteer at a charity of choice through our Volunteer2Day scheme.

We offer travel loans, discounted seasonal travel tickets for public transport and a great cycle to work scheme promoting opportunities to reduce environmental pollution and a healthier lifestyle.

We have an enhanced learning and development offer for all staff and managers with opportunities for mentoring, undertaking apprenticeships and continuous professional development.

Paid for eye test and contributions towards glasses for VDU users, helping improve overall health and wellbeing in the workplace.