Job Details:
Reception & Membership Team

Job Description

About the role:

As part of the Reception and Membership Team, you will be responsible for ensuring that our members have the best possible service whilst with us.

A vital front of house role, reception is the first point of contact for Youth Zone members (children and young people aged 8-19 years, up to 25 for those with additional needs) and any other visitors and guests to the Youth Zone.

You will be providing a highly professional welcome and customer-focused service, with focus on visitors, deliveries and room bookings.

You will be positive about young people and will ensure that the Youth Zone functions to its maximum potential.

About Empower Youth Zones:

Empower Youth Zones is the umbrella charity that currently oversees operations of the award-winning youth charity based in Manchester, HideOut Youth Zone, which opened in 2020 and will operate the new Salford Youth Zone (SYZ), due to open Spring / Summer 2025.

SYZ’s state-of-the-art building will provide young people with somewhere safe to go, something positive to do and someone trusted to talk to, with facilities that include outdoor 3G and MUGA pitches, climbing wall, gym, boxing and mixed martial arts area, sports hall gaming and recreation area, dance, arts, music and media suites.

The two Youth Zone’s will sit within the Onside network; a growing number of Youth Zone’s across the UK which are funded, built, supported and launched by the national charity, Onside.

It is Empower Youth Zone’s vision to ensure all young people grow to lead happy, healthy, safe and successful lives.