Job Details:
Centre Assistant

Job Description

We’re thrilled to share an exciting opportunity to join our friendly and purposeful team at Gorton Central; our modern community centre - the place to learn, grow and connect.

Centre Assistant

The Centre Assistant will play a key role is ensuring the Centre is welcoming, inclusive and is compliant with our service and delivery standards.

The role can be delivered 25 hours over 3 days or 35 hours over 4 days, incorporating the Community Grocer Project Assistant role.

Key accountabilities

• Coordinating a high quality, welcoming and inclusive reception service at Gorton Central.
• Preparing the centre for visitors including setting up rooms, equipment and refreshments.
• Opening & closing procedures including cleaning.
• Administering venue hire including dealing with enquiries, processing bookings, preparing rooms and obtaining evaluation.
• Carry out signposting and referrals for Grocer members and centre participants.
• Compiling and overseeing centre volunteer rotas.
• Compile information, design and print centre timetable.
• Compile information and distribute monthly newsletter and timetable.
• Designing flyers in line with branding and marketing guides, ordering and distribution.
• Carry out scheduled health and safety checks as instructed.
• Arrange maintenance and repairs as instructed.
• Order centre and office consumables.
• Administer petty-cash and take cash to the bank (paying in).
• Administer HMHC enquiry email accounts.
• Complete centre data collection and monitoring processes as applicable.
• General administration tasks.
• Undertake fire warden duties.

The 35 hour post also includes responsibility for coordinating the Community Grocers:

• Coordinating membership, proactively seeking ways to improve the member experience.
• Day to day supervision and development of the volunteer team.
• Work collaboratively with Centre Manager to develop signposting and referral offer.
• Facilitate engagement with partners and agencies at the Community Grocers.
• Liaise with Fareshare and suppliers to monitor stock levels, ensuring a good value food offer.
• Oversee health, safety and operational compliance for the project.
• Opening and closing procedures including cleaning.
• Complete 121 support conversations with members engaging them in further support and opportunities.

For this post, successful candidates will need to demonstrate their skills and experience of the following:

• Experience providing excellent and inclusive customer service in a busy environment.
• Experience in supporting, engaging and working with volunteers.
• Good organising and planning skills, with an ability to prioritise multiple demands.
• Passion for supporting people facing social exclusion and inequalities.
• Professional and welcoming attitude and conduct.
• Ability to work on own initiative in small, supportive team.
• Energy, enthusiasm, creativity and tenacity.
• Professional attitude and conduct.
• Willingness to undertake training and development for the role.
• Good IT skills including Microsoft Outlook, Word, Excel and using design tools.
• Genuine interest in the work of the organisation and our social purpose.
• Entitlement to work in the UK at the point of the role commencing.

All Healthy Me Healthy Communities post-holders must be able to demonstrate their commitment to:

• Health & Safety
• Reducing disadvantage
• Equal opportunities

• 5% employer pension.
• 25 days holiday plus 8 statutory bank holidays rising 1 day per year to a maximum of 30 days (pro rata for part time).
• Plus 1 paid leave day for your birthday and 1 wellbeing day accompanied by £100 wellbeing budget to be spent on an activity of your choice.
• Sick-pay is 4-weeks full pay, 4-weeks half-pay followed by statutory sick pay (subject to satisfactory probation period).
• Access to free, confidential 'Health Assured' employee assistance programme.
• We hold the Association for Accredited Learning 'People, Culture and Wellbeing Quality Mark' demonstrating our commitment to promoting a healthy, wellbeing-focused culture and working environment.
• HMHC strives to be an equal opportunities employer and celebrates diversity. We particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQIA and from different socio-economic and educational backgrounds.