Job Details:
Head of Advice Service Transformation (Maternity Cover)

Job Description

Do you work in an information, advice or guidance setting? We’re looking for a Head of Advice Service Transformation (Maternity Cover). Are you the kind of person that wants to make ‘the way things work’ better and have some experience of improving systems and processes in an advice or guidance team? 

The University of Manchester Students’ Union Advice Service supports 50,000 students (3,100 service users a year) on a range of academic, housing, disciplinary and student finance issues. The advice service offers in person, over email and over videoconference advice and this year we want to supercharge how able the service is to meet increasing student demand. We’re looking for someone who’ll review our processes and systems to deliver excellent customer service. We want someone who can support staff to develop into the more senior roles we’ve designed in our restructure. 

This is a senior, Head of level role in our organisation, and we’re looking for someone who can work independently and bring their experience and knowledge to the role and connect in with other teams as well. The salary can be negotiated between £34,650 - £38,850, we can be flexible in working patterns as this is a role that can be done in a hybrid way (or about 0.8 FTE). This is a perfect role to go for if you’re interested in a secondment, looking for that next level up and you’ve got examples of where you’ve done some of the things in the job specification before, or if you’ve working in an information and guidance service and can see the transferable skills across to advice giving. 

Staff Benefits

• 30 days of annual leave + bank holidays
• Enhanced parental leave policy
• Employer pension contribution of up to 8%
• Flexible working and hybrid working opportunities
• Free/subsidised Manchester Academy gig tickets
• Contribution to eyecare such as eye tests, glasses and contact lenses
• Employee Assistance Programme (including 6 free counselling sessions per year)
• Discount at our onsite bar and cafe - 532 Bar and Kitchen and Corridor Coffee
• Free breakfast and lunch from our cosy Community Space when you are in the office